Reseller Hosting
Service Level Agreement
We guarantee a 99.99% availability of your Reseller Hosting. This does not include hardware failures. Should we fail to meet this level of availability the following levels of service credit are applicable.
Clients must contact 34SP.com directly to apply for SLA credit. SLA credit is only issued in the form of direct service credit, no cash or refund is payable. SLA credit requests must be claimed within 30 days of the affected calendar month end; requests are void 30 days after the month end.
| Uptime | Service Credit |
|---|---|
| 99.99% thru 99.9% | 10% monthly fee |
| 99.9% thru 99% | 25% monthly fee |
| 99% thru 95% | 50% monthly fee |
| 95% or lower | 100% monthly fee |
The perfect hosting solution for agencies & independent freelancers
Our prices always include VAT, there are no minimum contract periods and no hidden fees. The price you see is the price you pay.